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Microsoft Office Specialist Outlook 2019 & 365 Associate

Original price was: £150.00.Current price is: £120.00.

Master Microsoft Outlook with our comprehensive MOS-certified training course. Boost productivity, manage emails, and streamline your workflow.


If you are interested in gaining a broader knowledge of the Outlook application or you are an experienced Outlook user who wishes to undertake a refresher course, then the MOS Outlook 2019 & 365 Associate training programme is the course for you. The course follows the Microsoft Office Specialist (MOS) Associate syllabus and is the ideal study guide for those of you wishing to gain the industry-recognised MOS certification.

Whether you are currently employed or a job seeker, Microsoft Office Specialist Associate certification proves to employers and prospective employers that you have the necessary skills to become an important member of their team.

The MOS Outlook 2019 & 365 Associate course teaches all you need to know about the major components of the most recent version of the Outlook application and is presented in a modern multimedia online format, with the constant support and guidance of your designated course tutor, who is there to guide you every step of the way.

The course contains valuable tips on preparing for the MOS examination and includes free access to the GMetrix range of MOS exam practice questions, which have the same format as the MOS exam itself.

The MOS Outlook 2019 & 365 Associate course consists of the following modules:


⦁ Getting started;
⦁ Customising Outlook settings;
⦁ Configuring mail settings
⦁ Performing search operations;
⦁ Printing & saving information;
⦁ Lesson review & quiz;
⦁ Assignment 1 – Outlook settings and processes exercises.

⦁ Introduction;
⦁ Creating Messages;
⦁ Message options;
⦁ Inserting message content;
⦁ Organising messages;
⦁ Managing messages;
⦁ Lesson review & quiz;
⦁ Assignment 2 – Managing messages exercises.

⦁ Introduction;
⦁ Configuring mail settings;
⦁ Formatting messages;
⦁ Managing conversations;
⦁ Quick Steps, archiving, and delegating access;
⦁ Lesson review & quiz;
⦁ Assignment 3 – Mail settings and formatting exercises.

⦁ Introduction;
⦁ Creating & managing calendars;
⦁ Creating appointments, meetings, & events;
⦁ Organising & managing appointments, meetings, & events;
⦁ Lesson review & quiz;
⦁ Assignment 4 – Scheduling exercises.

⦁ Introduction;
⦁ Creating & managing contacts;
⦁ Managing address books;
⦁ Creating & managing contact groups;
⦁ Creating & managing notes & tasks;
⦁ Lesson Review & Quiz;
⦁ Assignment 5 – Contacts & tasks exercises;
⦁ THE MOS examination.

GMetrix Test Prep Software

The course also comes with GMetrix exam preparation software. The GMetrix Skills Management System provides everything you need to prepare for the Microsoft Office Specialist (MOS) Certification.

Overview of Test features:

  • Practice tests map to the Microsoft Office Specialist (MOS) exam objectives.
  • All tests are in-application or performance-based simulations to provide the best assessment of the real-world experience.
  • All tests have both a testing and a training mode providing step-by-step help on each question.
  • Progress at your own pace, save the test to resume later and return to skipped questions.
  • Detailed, printable score report highlighting areas requiring further review.

Please Note: You will need a version of Microsoft Office to be able to use the GMetrix software package.


There are no particular entry requirements as the course is set out for beginners although students will require their own version of Microsoft Outlook 2019 or Microsoft Outlook 365 to complete the course.

Please Note: This course covers the PC versions of Microsoft Outlook 2019 and Microsoft Outlook 365. It will be possible to view the course materials using an Apple Mac although the information within the course will be specific to the PC version of Microsoft Office and will differ slightly from the Mac versions.


Online Course Format

Based on the proven “learn by example” principle which, as the name implies, provides real-world examples to illustrate a particular topic or technique, the courses are delivered through our online training portal via a standard web browser, such as Internet Explorer, Firefox, Chrome, Opera, or Safari. The lesson notes are delivered through slides giving you the required information to work through each lesson and there are student files you will download to work on so you are putting into practice what you are learning. You will also be supported by a personal tutor who is available to provide feedback on your work at any time throughout the period of study.


You will be assessed on assignments which are detailed in the course materials. These assignments will require you to create work on and create and edit Microsoft Outlook documents. Your work can be sent back to your course tutor by email.

MOS Outlook 2019/365 Associate Certification

MOS Certification

Upon successful completion of this course, students will receive our Microsoft Outlook 2019 and 365 Associate Certificate of Completion with feedback from your tutor, and students can also apply for the Microsoft Office Specialist (MOS) Outlook 2019/365 Associate MO-100 exam.

Examinations must be sat at a registered Certiport Testing Centre. You should choose the Program, Version and Exam before adding your location to a list of suitable exam centres.

Exam vouchers (Valid for 12 Months) can be purchased from our partner website for £96.00. We usually advise buying a voucher when you are ready to sit your test.

MOS Exam Voucher (Optional) – £96.00

All students have the option to purchase MOS Exam Vouchers for £96.00 which will cover the cost of the exam at participating exam centres. A voucher would be required for each MOS exam you sit. An additional proctoring fee will need to be paid to the exam centre for each exam.

Please Note: It is the student’s responsibility to source suitable exam centres. We advise researching exam centres prior to purchasing an exam voucher to make sure a suitable participating exam centre is available.

Please Note: Exam Centres will usually charge an additional proctoring fee (Approximately £15.00) for sitting exams.

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